Delete your FieldDraft account

How to ask

Email Robert.Holmes@terraridgetech.com from the email address you use to sign in to FieldDraft, with the subject "Delete my FieldDraft account". Tell us the company name you use FieldDraft with, if you know it. You don't need to send ID. We may reply to confirm the request before we act on it.

If you can no longer use that email address, say so in your message and we'll explain how to confirm the account is yours.

How long it takes

We complete requests within 30 days and email you when your account has been deleted. If you're your company's only Owner, it can take longer while the company sorts out its workspace (see below).

What we delete

• Your sign-in account: email address, password, name and profile details (job title and phone).
• Your memberships in company workspaces, project assignments and client portals.
• Your sessions, so you're signed out everywhere.
• Pending invitations sent to your email address.

What stays with your company

Daily logs, photos, files, comments and reports in your company's projects belong to the company and stay in its workspace after your account is deleted. They're its business records, which it may need for contracts, safety and legal reasons. Your name stays on records you signed or approved.

If you want a company's records about you changed or removed, contact that company. We'll help it respond.

If you're the only Owner of a company

We'll contact you before we close anything, so the company can name a new Owner or close its workspace. If the workspace closes, its subscription is cancelled and its Owners and Admins can download the company's records for 30 days after service ends. The company's records are erased 30 days after that download period ends.

Data on your phone

Signing out of the FieldDraft app deletes the drafts, photos and sign-in details it stored on that phone. Deleting the app does the same. Upload anything you want to keep first; the app shows how many items haven't been uploaded.

Backups

We keep backups so we can recover from mistakes or outages. Backups are kept for a limited period and deleted on a rolling schedule, so deleted information disappears from them as they expire. Backups are used only to restore the service, and we don't restore deleted accounts from them.

Questions

Read the full FieldDraft Privacy Policy or email Robert.Holmes@terraridgetech.com.